Terms of Service — bookings, events and the floor

Standard tables carry no deposit; parties of six or more hold a card guarantee, released without charge up to four hours before service. Private rooms and events hold a 20% deposit, credited in full against the final bill. Cancellations more than 48 hours ahead refund in full; inside 48 hours, the deposit converts to a house credit valid for twelve months — because a no-show costs the kitchen a table it turned others away for.

Tables are held twenty minutes past the booking time; after that, the room releases them to the waitlist. Running late? Call the floor on +61 7 3221 4455 and the host will hold it longer — the corner table has waited out worse.

Gift vouchers are valid thirty-six months from purchase, carry no blackout dates, and redeem across every service in the house. Unused vouchers refund in full within thirty days of purchase; partially used vouchers refund the remaining balance. Event deposits are credited against the final invoice, and confirmed menus never change price after signing.

Gift vouchers are valid thirty-six months from purchase, carry no blackout dates, and redeem across every service in the house. Unused vouchers refund in full within thirty days of purchase; partially used vouchers refund the remaining balance. Event deposits are credited against the final invoice, and confirmed menus never change price after signing.

The gaming lounge operates under Queensland law and our venue licence: patrons must be 18 or over with photo identification, and responsible-gambling practices apply at every table. House rules are posted at the cage and printed at every seat; the floor manager's decisions on the night are final and made for the room's fairness, not the house's advantage. If gambling stops being fun, call 1800 858 858 — the line is free, day or night.

Responsible service of alcohol is practised without exception — we can refuse service, and we do so politely. Guests who make the room worse for the people in it are asked to leave, and the security team helps them do so. The terrace is dog-friendly on a lead; the dining room and floor are not, assistance animals excepted.

These terms are governed by the laws of Queensland, Australia. If we change them, the current version lives on this page with its revision date, and material changes are flagged at booking. Nothing here removes rights you hold under Australian Consumer Law — where the two disagree, the law wins, as it should.