Refunds & Cancellations — the money rules, in plain words
How deposits, vouchers and event payments come back to you at Billy Tea Kitchen. The rules are short because they are meant to be used: nothing here requires a phone queue, a form or a lawyer.
Last updated 1 March 2026
Deposits & event payments
Private rooms and events hold a 20% deposit, credited in full against the final bill. Cancel more than 48 hours before service and the deposit refunds to your card within five business days. Inside 48 hours, the deposit converts to house credit valid twelve months — usable on any service, any night, no questions asked.
Standard-table card guarantees are released automatically when a booking is cancelled or simply doesn't appear on the bill; no action is needed and nothing is charged for a table vacated with four hours' notice.
Gift vouchers
Unused vouchers refund in full within 30 days of purchase — no questions, no fees, no phone queue. Partially used vouchers refund the remaining balance on the same terms. Vouchers themselves never expire before thirty-six months, and the balance carries forward across every service in the house.
Gift vouchers
Unused vouchers refund in full within 30 days of purchase — no questions, no fees, no phone queue. Partially used vouchers refund the remaining balance on the same terms. Vouchers themselves never expire before thirty-six months, and the balance carries forward across every service in the house.
When service falls short
If a dish or a night doesn't meet the standard the house promises, say so before you leave — the floor manager will make it right on the spot, whether that's the dish remade, the round poured or the item removed from the bill. Refunds for card payments return to the original card within five business days of being processed.
How to reach us
Refund requests go to [email protected] or the floor on +61 7 3221 4455 — either reaches a person who can process it, not a ticketing system. Requests are confirmed in writing the same business day, and the money moves within five business days of that confirmation.
The house, in writing
How to reach us
Nothing in this policy limits your rights under Australian Consumer Law — where a service is not as described or not fit for purpose, consumer guarantees apply alongside everything above. The terms of service cover the booking conditions; this page covers the money.
The practical details
Refund requests
- Entity
- Billy Tea Kitchen Pty Ltd
- Owner
- William A. Fairfield
- Registered office
- 48 Queen St, Brisbane City QLD 4000, Australia
- Phone
- +61 7 3221 4455
- [email protected]
- Response time
- Within one business day
Written requests can be left at the host stand or sent by post to the registered address above. We answer every request within one business day — usually much sooner.
Questions about this policy
Call the floor on +61 7 3221 4455 or reply to your confirmation email. Standard tables cancel free up to four hours before service; private rooms and events follow the 48-hour rule on the terms page.
Card refunds process within five business days of approval; bank processing can add two more. House credit, where chosen, is available immediately at the host stand.
Questions about this page
Money questions, answered by a person.
Refund requests reach the maître d' directly — confirmed in writing the same business day, no forms required.