Privacy Policy — what we collect, why, and what you control
Billy Tea Kitchen Pty Ltd (ACN 094 726 381) collects the minimum personal information needed to run a restaurant and a licensed gaming lounge — reservations, event briefings, marketing consent and the records Queensland law requires us to keep. This page explains what we hold, why, and how to have it removed.
Last updated 1 March 2026
What we collect and why
When you book a table, an event or a voucher, we collect your name, contact details, guest count and dietary notes. We use them to hold your table, run your event and meet our obligations under Queensland liquor and gaming law — venues are required to keep certain booking and floor records, and we keep only what those rules require.
If you join The Offcut, our monthly dispatch, we hold your email for that purpose alone. Gaming-floor records — player registrations, cage transactions and responsible-gambling materials — are kept separately under our gaming licence and are never used for marketing.
Your rights over your data
You can ask us at any time for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. We action every request within one business day where the law allows, and we'll tell you plainly if a record must be retained — for example, gaming and liquor records have statutory retention periods we cannot shorten.
To make a request, call +61 7 3221 4455, email [email protected], or ask at the host stand. You don't need to explain why; you only need to ask.
Your rights over your data
You can ask us at any time for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. We action every request within one business day where the law allows, and we'll tell you plainly if a record must be retained — for example, gaming and liquor records have statutory retention periods we cannot shorten.
To make a request, call +61 7 3221 4455, email [email protected], or ask at the host stand. You don't need to explain why; you only need to ask.
Who we share data with
Reservation records are kept for twenty-four months, then deleted. Marketing consent is kept until you withdraw it — one click in any Offcut email, or a word to the floor. Gaming and liquor records follow their statutory retention schedules, which we can't shorten and won't pretend otherwise about.
Security
Bookings and payments run over encrypted connections, card details are handled by our payment provider and never stored on our systems, and access to guest records is limited to the staff who need it for their shift. If something ever goes wrong, we will tell you directly and quickly — that's the policy, in writing.
The house, in writing
This policy covers billyteakitchen.com and the venue at 48 Queen Street, Brisbane City. It was written to be read, not to be survived — if any part of it is unclear, that's a defect and we'd like to hear about it. The legal notice carries the corporate details; this page carries the promises.
The practical details
Contacting us about privacy
- Entity
- Billy Tea Kitchen Pty Ltd
- Owner
- William A. Fairfield
- Registered office
- 48 Queen St, Brisbane City QLD 4000, Australia
- Phone
- +61 7 3221 4455
- [email protected]
- Response time
- Within one business day
Written requests can be left at the host stand or sent by post to the registered address above. We answer every request within one business day — usually much sooner.
Questions about this policy
Your name, contact details, guest count and any dietary notes you give us — the minimum needed to hold the table and cook for it correctly. Nothing else is required, and nothing else is collected.
Never without asking. The Offcut subscription is a separate, explicit opt-in — a booking alone never signs you up, and every email carries a one-click unsubscribe.
Call +61 7 3221 4455, email [email protected], or ask at the host stand. We provide a copy within one business day and correct anything that's wrong on the spot.
One click in any email, or tell any member of the floor team. Consent that can't be withdrawn in one step isn't consent; ours withdraws in one.
Questions about this page
Your data, your call.
Requests for copies, corrections or deletion are answered within one business day — call, email or ask at the host stand.